Memoir
Support
The quickest way to reach us is from the app: Settings → Report a Problem or Suggest an Idea. We reply there, and you'll get a notification when we do.
Can't open the app, or not signed in? Write to [email protected].
Common questions
Do I need an account?
No. Without one, your memories stay on this iPhone (and in your iCloud, if you turn on iCloud sync). Sign in with Apple to back them up and use them on your other devices.
I have a new iPhone. How do I get my memories back?
Install Memoir and sign in with the same Apple Account. With iCloud Keychain on, or a recovery kit saved in iCloud Drive, your memories come back on their own. If not, scan or type your kit, or unlock from another device that has your memories. If you didn't have an account, restore the backup file you saved from Settings → Backup & Sync → Restore From a Backup.
Can you read my memories?
No. They're end-to-end encrypted: locked on your devices with a key only you hold. We store them, but we can't open them. The Privacy Policy explains exactly how.
What is a recovery kit?
A 30-character code that unlocks your memories if you lose every device. Save it to iCloud Drive, print it, keep it in a password manager or write it down, from Settings → Backup & Sync → Recovery Kit. We never see the code, so we can't recover it for you. From a device that has your memories, you can make a new kit at any time.
How do I cancel Pro?
Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose Memoir. Your memories stay; only the extra storage goes when the period ends.
My storage is full.
Nothing is lost. New memories wait on your iPhone until there's room. Settings → Videos & Storage shows what takes the most space, or Pro gives you 100 GB.
How do I delete my account?
Settings → Account → Delete Account. It erases your memories from our servers and every device. Cancel Pro in the App Store first, because Apple keeps billing until you do.